**CHRISTMAS BOOKINGS – PLEASE READ BEFORE BOOKING**

 THE BOOKING ITSELF COUNTS AS ONE CHILD, PLEASE DO NOT ADJUST THE QUANTITY FOR MORE CHILDREN, IT WILL ASK YOU ON THE NEXT PAGE TO ADD ANY ADDITIONAL CHILDREN AND YOU CAN TICK THE BOXES TO ADD AS MANY CHILDREN AS NEEDED. 

WE ONLY CHARGE ENTRY FOR THE CHILDREN TO THE GROTTO, WHICH INCLUDES A GIFT AND OTHER ITEMS. THE SITE CAN ON OCCASION FREEZE OR JUMP WHEN WE GO LIVE, PLEASE NOTE YOUR BOOKING IS NOT SECURE UNTIL YOU HAVE MADE PAYMENT AND COMPLETED CHECKOUT, AND RECEIVED A CONFIRMATION. 

IF YOU ARE UNSURE ABOUT ANY ELEMENT OF BOOKING, WE WOULD RECOMMEND YOU BOOK YOUR TIME SLOT AND CONTACT US AND WE CAN HELP TO RECTIFY ANY ISSUE , BUT ONLY IF YOU HAVE A BOOKING. IF YOU MESSAGE US WE ARE UNABLE TO HOLD SLOTS, SO YOU WILL RISK LOSING YOUR DESIRED TIME SLOT.

** PLEASE READ THE BELOW BEFORE BOOKING **

**ALL TICKETS ARE NON-REFUNDABLE / NON TRANSFERABLE TO ANOTHER DATE***

**TICKETS ARE ONLY REQUIRED FOR BOOKABLE EVENTS AND CAN BE FOUND ON THE BOOKING PAGE**

WE KEEP OUR ENTRY PRICE LOW AND DO NOT CHARGE FOR ADULTS. DUE TO THIS, WE RELY HEAVILY ON CUSTOMERS USING OUR CAFE.  DUE TO A LARGE NUMBER OF NO-SHOWS, AND GREATLY REDUCED CAPACITY, WE HAVE NOW CHANGED OUR POLICY. ALL DATES ARE NOW NON-REFUNDABLE AND NON-TRANSFERABLE.

Please be aware the booking system has now slightly changed, please do not adjust the quantity on this page, it will ask you at a later stage about additional children. You do not need to add additional children if you are coming alone with one child.

Our booking system is very easy to use, but if you do have any problems with booking an event, please let us know. 

Please note that full payment is required on booking. Tickets are non-refundable and non-transferable. Please note that the general admission fees below are for children. Accompanying adults do not need to pay.

For some reason, no matter how much we have tried to fix it, the page seems to freeze on some mobiles at the quantity page. If you refresh the page, it will then allow you to freely scroll up and down to see the available time slots.  unfortunately, it is best accessed on a desktop.

If you come across any problem on the website for soft play spaces, please just book the slot you wish to get the table at the session you want. We can always adjust at a later time, then just pop us a message to adjust it.